Privacy
Policy

01. Introduction

This Privacy Policy ("Policy") describes how fsd8 ("fsd8", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("Player", "you", "your") who access or register on the fsd8 online gaming and sports betting platform located at https://fsd8.io ("Platform").

fsd8 is committed to safeguarding the privacy and personal data of all players, particularly those accessing the Platform from Bangladesh. We handle all personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality.

By creating an account, making a deposit, or otherwise using the fsd8 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the fsd8 Terms & Conditions available at fsd8.io/terms-conditions and the Responsible Gaming Policy at fsd8.io/responsible-gaming, both of which are incorporated by reference.

02. Data We Collect

fsd8 collects only the personal data that is necessary to provide the Platform's services, verify player identity, process financial transactions, and comply with applicable legal obligations. The categories of personal data we may collect include:

03. How We Collect Your Data

fsd8 collects personal data through the following channels:

• Direct Registration: When you create a fsd8 account, you voluntarily provide your name, date of birth, email address, mobile number, and residential address.
• KYC Verification: When we request identity verification, you upload government-issued documents such as your National ID card, passport, or driving licence.
• Financial Transactions: When you make a deposit or withdrawal, transaction metadata is recorded including the payment method, amount in BDT, timestamp, and transaction reference number.
• Platform Usage: As you navigate and interact with fsd8, we automatically collect technical and gameplay data via server logs, session cookies, and analytics tools.
• Customer Support: When you contact fsd8 support via email at [email protected] or live chat, the content of your communications is recorded and stored for quality assurance and dispute resolution purposes.
• Third-Party Sources: Where permitted, fsd8 may receive supplementary identity or fraud-check data from vetted KYC and AML service providers to verify the accuracy of information you have supplied.

04. Legal Basis for Processing

fsd8 processes your personal data only where a valid legal basis exists. The legal bases on which fsd8 relies are as follows:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to fulfil our contractual obligations to you under the fsd8 Terms & Conditions — including registering your account, processing deposits and withdrawals, and delivering the gaming services you have requested.
• Legal Obligation: Processing for KYC, age verification (21+), anti-money-laundering (AML) checks, and transaction record-keeping is required to comply with applicable legal and regulatory obligations.
• Legitimate Interests: Processing technical and gameplay data for fraud prevention, platform security, and service improvement is conducted on the basis of fsd8's legitimate interests, provided those interests are not overridden by your rights and interests.
• Consent: Processing your data for marketing communications and non-essential cookies is conducted only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05. How We Use Your Data

fsd8 uses the personal data it collects for the following specific purposes:

• To register and maintain your fsd8 account, including verifying your identity and age (21+ requirement).
• To process deposits and withdrawals via supported Bangladesh payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard.
• To deliver the gaming services available on the fsd8 Platform, including sports betting (BPL, IPL, T20, Bangladesh Tigers matches), casino games, slots, and live dealer tables.
• To communicate with you regarding your account, transactions, and any changes to the Platform or these policies.
• To send you promotional offers, bonus notifications, and match alerts — only if you have opted in to receive marketing communications.
• To conduct responsible gaming monitoring, including detecting patterns that may indicate problem gambling, and to apply player-requested protection tools such as deposit limits and self-exclusion.
• To detect, investigate, and prevent fraudulent activity, money laundering, match fixing, and other prohibited conduct as defined in our Terms & Conditions.
• To comply with applicable legal, regulatory, and anti-money-laundering obligations, including maintaining transaction records for the legally required retention period.
• To improve the fsd8 Platform through analysis of aggregated, anonymised usage data and player feedback.
• To resolve disputes, investigate complaints, and respond to enquiries submitted to fsd8 support.

06. Data Sharing & Third Parties

fsd8 does not sell, rent, or trade your personal data to third parties for any commercial purpose. We may share your data with carefully selected third parties only in the following circumstances:

• Payment Processors: We share necessary transaction data with payment service providers such as bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) solely for the purpose of processing your deposits and withdrawals.
• KYC & Identity Verification Partners: We may share identity documents and personal details with third-party KYC service providers to verify your identity and age in accordance with our 21+ policy and AML obligations.
• Game Providers: Technical session data may be shared with our game providers — including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe — to the extent necessary to deliver gameplay services. These providers do not receive your full identity or financial data.
• Fraud Prevention Services: We may share limited technical data (such as IP addresses and device fingerprints) with fraud prevention and security service providers to protect the integrity of the Platform.
• Legal Authorities: fsd8 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by law, by court order, or where we have a good-faith belief that disclosure is necessary to prevent imminent harm, fraud, or criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of fsd8's assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy.

All third parties with whom fsd8 shares personal data are contractually required to process that data securely, only for the specified purpose, and in a manner consistent with this Privacy Policy.

07. Cookies & Tracking Technologies

fsd8 uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and analyse platform performance. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They maintain your login session, remember your language preference, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without affecting the functionality of the Platform.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use the Platform — such as which pages are visited most frequently and how long sessions last. This data is used to improve the Platform's performance and content.
• Functionality Cookies: These cookies remember your preferences and settings — such as your preferred deposit method or display settings — to provide a more personalised experience on return visits.
• Marketing Cookies: Where you have opted in to receive marketing communications, these cookies may be used to deliver relevant promotional content and to measure the effectiveness of our campaigns. These cookies are only activated with your explicit consent.

You may manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform. For further information on the cookies fsd8 uses and how to manage them, contact our support team at [email protected].

08. Data Security

fsd8 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-Bit SSL/TLS Encryption: All data in transit between your device and fsd8 servers is encrypted using industry-standard TLS protocols.
• Encrypted Data Storage: Sensitive personal data at rest — including identity documents and financial records — is stored in encrypted form on secure, access-controlled servers.
• Access Controls: Access to personal data within fsd8 is strictly limited on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and undergo regular security training.
• Intrusion Detection: fsd8's systems are monitored continuously for suspicious activity, unauthorised access attempts, and anomalous transaction patterns.
• Two-Factor Authentication: fsd8 offers optional two-factor authentication (2FA) for player accounts. We strongly recommend all players enable 2FA to add an additional layer of security to their account.

09. Data Retention

fsd8 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or pseudonymised, in accordance with fsd8's internal data disposal procedures.

10. Your Data Rights

As a fsd8 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. fsd8 will respond within 30 calendar days of receiving a valid request.

• Right of Access: You have the right to request a copy of all personal data fsd8 holds about you, together with information about how it is used and with whom it has been shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by fsd8. You may also update certain account details directly from within your fsd8 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that this right is subject to fsd8's legal retention obligations — we may be required to retain certain data even following an erasure request.
• Right to Restriction: You have the right to request that fsd8 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing pending verification of legitimate grounds.
• Right to Object: You have the right to object to processing based on legitimate interests, including for marketing purposes. Where you object to marketing, fsd8 will cease processing your data for that purpose immediately.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

11. Children & Minors

fsd8 operates a strict 21+ age policy. The Platform is not intended for, and must not be used by, any person under the age of 21. fsd8 does not knowingly collect or process personal data relating to persons under the age of 21.

Where fsd8 discovers or has reasonable grounds to suspect that a registered player is under 21 years of age, the account will be suspended immediately pending age verification. If the player is confirmed to be under 21, the account will be permanently closed, all deposits will be returned to the original payment method, and any winnings generated during the period of underage use will be forfeited.

If you are the parent or guardian of a minor and believe that your child has created an account or provided personal data to fsd8, please contact us immediately at [email protected]. fsd8 will investigate the matter promptly and delete any data relating to the minor.

12. Third-Party Links

The fsd8 Platform may contain references to game providers and payment partners. While fsd8 takes care to work only with reputable partners, we have no control over the privacy practices of third-party organisations and accept no responsibility or liability for their privacy policies or data handling practices.

We encourage you to review the privacy policies of any third-party service providers whose services you access in connection with your use of fsd8. This Privacy Policy applies solely to personal data collected and processed by fsd8 via the fsd8 Platform.

13. Updates to This Privacy Policy

fsd8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, fsd8 will notify active players via the email address registered on their account and/or by displaying a prominent notice on the Platform.

The updated Policy will be published on this page with a revised effective date. Your continued use of the fsd8 Platform following the publication of an updated Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you should stop using the Platform and contact fsd8 support to request account closure.

fsd8 recommends that all players review this Privacy Policy at least once every 30 days to remain informed of how their personal data is being handled.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or fsd8's handling of your personal data, please contact the fsd8 Data & Privacy team using the following details:

• Email: [email protected]
• Subject Line: Privacy Request — [Your Account Username]
• Response Time: Within 30 calendar days of receipt of a valid, verified request
• Support Hours: 24 hours a day, 7 days a week
• Language: English

For urgent matters — including suspected unauthorised access to your account or a request for immediate self-exclusion — fsd8 support is available around the clock and will prioritise such requests upon receipt.